Delivery options

At Paws & Prints, we understand how important it is for your furry friends to receive their essentials quickly and safely. We're committed to delivering your orders efficiently.

Current delivery status & service updates

Due to current global events and local regulations, there may be temporary disruptions affecting deliveries to certain regions. We appreciate your understanding and patience during these times. Important: Temporary disruption for deliveries outside of Greece: Due to new restrictions on movement to anywhere outside of Greece, we will temporarily be unable to dispatch to the rest of the EU. We will resume normal service as soon as we are able.

Our delivery services

We offer a range of delivery options to suit your needs:

Order processing times

• Standard orders: Orders placed using Standard Delivery are typically processed and dispatched within 1-2 working days.
• Next Day/Saturday orders: To ensure Next Day or Saturday delivery, orders must be placed and confirmed by 2 PM (local time) on a working day for Next Day Delivery, or by 5 PM (local time) on Friday for Saturday Delivery. Orders placed after these cut-off times will be processed on the next available working day.

Tracking your order

We know you'll be excited to receive your pet's goodies!
Once your order has been dispatched, you will receive a shipping confirmation email which will include a tracking number and a link to our courier's website. You can use this to monitor the progress of your delivery.

• We use multiple companies which provide tracking information.
• It is our company policy not to leave parcel at safe place unless it's at your discretion and we will not take responsibility if the parcel gets lost.

Having trouble tracking your order? Please visit our FAQ page or Contact us for assistance.

International shipping (Currently Paused for EU)

• Inside Greece: We proudly ship to all locations within Greece.
• Outside Greece/EU: Currently, due to new movement restrictions, we have temporarily paused deliveries to all EU countries outside of Greece. We are actively working to resume these services as soon as possible and appreciate your patience. Please check back regularly for updates.

Important delivery notes

• Delivery attempts: Our couriers will typically attempt delivery multiple times. If delivery is unsuccessful, a card will be left with instructions on how to arrange redelivery or collection from a local depot.
• Delivery address: Please ensure your delivery address is complete and accurate to avoid delays. We cannot take responsibility for parcels delivered to an incorrect address supplied by the customer.
• Signature required: For security, some deliveries may require a signature upon receipt.
• P.O. boxes: We are currently unable to deliver to P.O. Box addresses. Please provide a physical street address.
• Heavy/Bulky items: For exceptionally large or heavy items, additional shipping charges or extended delivery times may apply. Any such charges will be clearly communicated at checkout.

Need help with your delivery?

If you have any questions about your order or our delivery services, please don't hesitate to:

• Visit our comprehensive Frequently Asked Questions (FAQ) section.

• Contact us directly via email or phone.